Terms of Service
Terms of Use
These terms of use apply to the use of the DETRASH website. They essentially say that you must behave appropriately and responsibly whilst using the DETRASH website. The DETRASH privacy policy sets out how we use data relating to you and it forms a part of these terms of use. The privacy policy can be found below.
1. About the Website and These Terms of Use
DETRASH.com (the “Website”) is a website and online store owned and operated by DETRASH, a trading brand of Moksha Monkey Ltd, a company registered in England and Wales.
1.1 “DETRASH”, “we”, “us” or “our” refers to Moksha Monkey Ltd.
1.2 These terms of use apply to all use of the Website and form a legal agreement between you and us.
1.3 By using the Website you confirm that you understand and accept these terms, and agree to be bound by them. If you are under 18, please ask a parent or guardian to explain their meaning to you. You must not use the Website if you are under 13.
1.4 We may change these terms of use from time to time.
2. Rights of Use and Intellectual Property Rights
2.1 You may use the Website for browsing and purchasing products. Purchases are subject to our E-Commerce Terms and Conditions.
2.2 Unless otherwise stated, all intellectual property rights in the Website are owned or licensed by us.
2.3 Third-party trade names and trademarks remain the property of their respective owners.
3. Restrictions and Obligations
You agree to comply with these terms and all Website rules. You must not:
3.2.1 Hack, modify, reverse engineer or create derivative works of the Website.
3.2.2 Gain unauthorised access to the Website.
3.2.3 Remove or obscure copyright or trademark notices.
3.2.4 Create software that mimics the Website.
3.2.5 Use the Website for sending direct marketing.
3.2.6 Share the Website with others who don’t accept these terms.
3.2.7 Copy or exploit content from the Website.
3.2.8 Use the Website illegally or immorally.
3.2.9 Attempt any of the above acts.
4. Liability
4.1 The Website is provided “as is”. We’re only responsible for providing services with reasonable care and skill.
4.2 Use of External Sites linked from the Website is at your own risk.
4.3 We disclaim all other warranties and are not liable for various types of loss or damage, including inaccuracies, delays, or malicious software.
4.4 We do not guarantee that the Website will operate without errors.
4.5 We are not liable for any failure caused by factors beyond our control.
4.6 These disclaimers do not limit rights where unlawful to do so.
5. Termination
We may cancel or suspend access to the Website if you breach any of these terms.
6. General
6.1 These terms do not override your legal rights. They do not exclude liability for death or injury from our negligence or fraud.
6.2 These terms, along with the Privacy Policy, are the complete agreement between you and us.
6.3 Failure to enforce a term is not a waiver of that term.
6.4 If a part of these terms is unenforceable, the remainder will still apply.
6.5 The Website is intended for UK users. No guarantee is made for compliance with laws elsewhere.
6.6 These terms are governed by English law. Any disputes are subject to the jurisdiction of English courts.
6.7 We may transfer our rights and obligations under these terms with notice to you.
6.8 Contact us at: detrash@detrash.com
Terms and Conditions for Purchases
This section applies to purchases made through detrash.com.
1. Information About Us
DETRASH is a trading brand of Moksha Monkey Ltd, a company registered in England and Wales.
2. Use of Our Site
Your use of our site is governed by these Terms of Use.
3. How We Use Your Personal Information
We use your data in accordance with our Privacy Policy.
4. These Terms
4.1 These terms form the entire agreement between us.
4.2 You acknowledge you haven’t relied on anything outside of these terms.
4.3 We are not liable for misstatements not in these terms.
5. How the Contract is Formed Between You and Us
5.1 You’ll be guided through the order process on our website.
5.2 Please check your order carefully before submitting.
5.3 You’ll receive an order confirmation email.
5.4 The contract is formed when we send a dispatch confirmation email.
5.5 If a product isn’t available, we’ll inform you and refund you.
6. Our Right to Vary These Terms
6.1 Terms may be updated. The most recent version will apply.
6.2 The terms in effect at your order date apply to your purchase.
6.3 We may revise terms for legal or technical reasons.
6.4 If changes affect you significantly, we will notify you. You may cancel and get a refund.
7. Products and Delivery
7.1 Products may differ slightly from images due to screen settings.
7.2 Estimated delivery is 14–28 business days. External events may affect timing.
7.3 Delivery is complete when products arrive at the address provided.
7.4 If you’re not home, you’ll be informed about how to reschedule or collect.
7.5 If delivery fails repeatedly, we may cancel the order and deduct costs from your refund.
8. International Delivery
8.1 Orders to international destinations may incur import taxes.
8.2 You are responsible for paying such charges.
8.3 You must comply with the laws of the destination country.
9. Price and Delivery Charges
9.1 Prices are as shown at checkout and we aim to ensure accuracy.
9.2 Prices can change, but not after your order is placed.
9.3 VAT is included unless stated otherwise.
9.4 Delivery charges are shown during checkout.
9.5 If a pricing error is found, we’ll offer you the chance to cancel or continue at the correct price.
10. How to Pay
10.1 You can pay using cards as shown at checkout. You are responsible for any currency conversion fees.
10.2 We require full payment before dispatching products.
11. Your Rights to End the Contract
11.1 Your rights depend on what you purchased and the reason for ending:
(a) If the product is faulty or misdescribed, you may get a refund or replacement.
(b) If we change terms or prices unfavorably, you can cancel.
(c) If you change your mind, you may cancel within 14 days of receiving the goods.
11.2 To cancel due to our actions (price error, delays, changes), you’ll get a full refund.
11.3 Under the Consumer Contracts Regulations 2013, you can cancel within 14 days.
11.4 This 14-day period starts the day after you (or someone you nominate) receives the goods.
12. How to End the Contract with Us
12.1 To cancel, email us at detrash@detrash.com with your name, address, order details, and contact info.
12.2 Return products to us at: Detrash, 6 Western Avenue, Poole BH13 7AL. We can also arrange a collection.
12.3 We will pay return costs if:
(a) products are faulty or misdescribed,
(b) the contract is cancelled due to our changes or delays.
In other cases, you pay the return cost.
12.4 If we collect the product, we may charge the collection cost.
12.5 Refunds will be made using your original payment method.
12.6 If you return goods after handling them excessively, we may reduce your refund.
12.7 Refunds will be made within 14 days of receiving the return or proof of return.
13. Our Rights to End the Contract
13.1 We may cancel if:
(a) you fail to pay within 30 days of a reminder,
(b) you do not accept delivery.
13.2 If we cancel, we’ll refund you for undelivered products but may deduct our costs.
13.3 We may withdraw a product, giving 7 days' notice and refunding affected orders.
14. If There is a Problem With the Product
14.1 Contact us at detrash@detrash.com for any product issues.
14.2 Your legal rights under the Consumer Rights Act 2015 include:
30 days: refund if goods are faulty,
6 months: refund if goods can’t be repaired or replaced,
6 years: partial refund if goods don’t last reasonably long.
14.3 If you reject products, return them. We will cover postage or arrange collection.
15. Our Liability
15.1 We are responsible for foreseeable loss or damage from our breach or negligence.
15.2 We do not limit liability for death, injury, fraud, or your legal consumer rights.
15.3 We are not liable for business-related losses.
15.4 Our total liability is capped at the value of your purchase.
16. Events Outside Our Control
16.1 We’re not liable for delays or non-performance due to events beyond our control.
16.2 Such events include natural disasters, war, transport failure, etc.
16.3 We’ll notify you and extend delivery times if affected.
16.4 You may cancel if the event continues over 30 days, and we will refund you.
17. Other Important Terms
17.1 We may transfer our rights and obligations under the contract to another organisation.
17.2 You may transfer your rights only with our written consent.
17.3 This contract is between you and us—no other party can enforce it.
17.4 Each paragraph stands alone—if one is invalid, the rest remain effective.
17.5 If we delay enforcing any term, we are not waiving our right to enforce it later.
17.6 This contract is governed by the laws of England and Wales.
17.7 Alternative Dispute Resolution (ADR) may be used. You can also use the European ODR platform: ODR Platform.
17.8 The courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may use local courts.
Your Right to Cancel
If you are a consumer, you have the right to cancel your order within 14 days without giving any reason.
To cancel, inform us clearly (e.g., by email) before the 14-day period ends. You may be refunded, but you must return any products, and some deductions may apply.
Privacy Policy
DETRASH is a trading brand of Moksha Monkey Ltd, registered in England and Wales. We are committed to protecting your privacy.
This policy describes how we process personal data collected from you. By using our site, you accept the terms of this policy.
Data Controller: DETRASH (Moksha Monkey Ltd).
Cookie Policy
1. Information We Collect
Automatically Collected Information
Browser info (type, version, OS, IP address).
Site usage (pages visited, errors, interactions).
Aggregated traffic data.
Personally Identifiable Information
Registration details (name, email, phone).
Order and payment info.
Customer service correspondence.
Survey responses.
Visit logs and location data.
Payment Details
We request payment details only when needed (e.g., for orders). We never request payment info via email or SMS.
2. Uses Made of the Information
Automatically Collected Info
To manage and improve the website.
To present content effectively based on region.
To enable site functionality.
To ensure website security.
To inform marketing and services development.
Personal Data
To process your orders and contracts.
To send service and marketing info (with consent).
To notify you of service changes.
To perform fraud checks via third parties.
Consent to Use of Data for Marketing
We may use your email or mobile number to confirm orders or send promotions, only if you’ve consented.
You may opt out by clicking “unsubscribe” in emails or emailing detrash@detrash.com.
3. Disclosure of Your Information
We may disclose your personal data:
To our group companies (subsidiaries and affiliates).
To prospective buyers or sellers in a business transfer.
To a third party acquiring DETRASH assets or business.
To comply with legal obligations or protect rights/safety.
To fraud prevention agencies or delivery partners.
To marketing agencies acting on our behalf.
4. Where We Store Your Data
Your data may be transferred outside the EEA for processing. By submitting your data, you agree to this transfer. We secure your data using SSL and secure servers.
If using a public computer, always log out after use. Keep your password confidential. Data transmission via the internet is at your own risk.
5. Your Access Rights
You have the right to access, correct, or request deletion of your personal data. To do so, contact us in writing. A £10 fee may apply for access requests under the Data Protection Act 1998.
6. Privacy of Children and Sensitive Data
We do not knowingly collect data from anyone under 18 or collect sensitive personal data. If informed otherwise, we will remove the data promptly.
7. Links
Our website may link to third-party sites. Please review their privacy policies before submitting personal data. We are not responsible for their content or practices.
8. Cookies
We use cookies to enhance your browsing experience. For more info, see our Cookie Policy.
9. Changes to This Policy
We may update this policy from time to time. Check back regularly. The latest update date will always be shown.
10. Contact
If you have questions about our Privacy Policy or use of your data, email us at detrash@detrash.com.